Great insight on the selection process and behind-the-scenes training of employees at The Ritz-Carlton hotels.
The philosophies and lessons being taught are ones that we could all do with taking on board, not just in our professional lives, but in our personal ones as well.
But the most important thing I discovered was that the Ritz-Carlton experience — its methods, its quirks — are 100% genuine.
Have you ever wondered if you should tip a service worker or how much is an appropriate tip? You're not alone. Ask a group of ten friends what an appropriate tip would be for service and you'll likely get ten different answers.
Especially when traveling, there are many situations when tipping comes into question. It is most important to remember that while tipping is meant to be a sign of appreciation for a particular service, it should first and foremost be accompanied by respectful treatment.
– Tip if someone serves you personally.
– Tips go up according to circumstance, such as a delivery in bad weather, or if a customer sits for a long time at a table, preventing a server from seating another diner and getting a second tip.
– A tip may be warranted in what's normally a no-tip situation if a job is extra tough and done well, such as a snowplower who has carefully cleared a long, steep, curvy driveway.
– If you don't want a service, don't be afraid to say so: "Thanks, I'll get my own bag."
– If you do use a service, tip.
– It's OK not to tip if tips aren't a large part of a person's earnings; coming back is tip enough.
– Traditionally, business owners aren't tipped, but it's OK to offer a tip if they wait on you personally; they can refuse. Small gifts are an alternative.
– If you are unsure whether to tip, speak up; it's OK to ask what's customary.
As for how much to tip, I use the following industry guidelines in determining how much to tip:
Taxi drivers: 10 percent to 15 percent
Beauty professionals: 15 percent to 20 percent
Restaurant servers: 15 percent for good service, 20 percent for great service, 10 percent for poor service
Pizza deliverers: $2 a pie is generous
Concierge: $5 for special service
Valet: $2 when you pick up a car, more if extra services are requested
Room-service waiter: 15 percent of the bill
Bartender: 15 percent of the tab, no less than $1
Sommelier: 15 percent of the cost of a recommended bottle
Housekeeping: $2 to $5 per night. Leave the tip on the pillow, in a labeled envelope or at the front desk. It's important to indicate that the money left is a tip, as housekeepers are often trained not to accept anything not specifically indicated as a gratuity.
Hotel Bellman: $1 per bag, no less than $2
Spa technician: 15 to 20 percent
You don't have to tip in a free shuttle, but tip the driver $1 per bag if he or she helps you with your luggage.
Finally, always treat servers and staff with respect. A tip, even a generous tip, is never an excuse to disrespect someone or to treat them dismissively. Showing kindness to servers is just as important as adding a gratuity.
A new Mojiva study being reported by EyeforTravel reveals that 61% of smartphone users would be comforable booking travel on their iPhone or Android.
The study, which was based on responses from almost 200 mobile users on the Mojiva network, shows that while 64% of users would be comfortable spending up to $500 dollars via their phones for travel, nearly forty percent of smartphone users would be comfortable booking travel in excess of $500.
IN CONGRESS, July 4, 1776.
The unanimous Declaration of the thirteen united States of America,
When in the Course of human events, it becomes necessary for one people to dissolve the political bands which have connected them with another, and to assume among the powers of the earth, the separate and equal station to which the Laws of Nature and of Nature’s God entitle them, a decent respect to the opinions of mankind requires that they should declare the causes which impel them to the separation.
We hold these truths to be self-evident, that all men are created equal, that they are endowed by their Creator with certain unalienable Rights, that among these are Life, Liberty and the pursuit of Happiness.–That to secure these rights, Governments are instituted among Men, deriving their just powers from the consent of the governed, –That whenever any Form of Government becomes destructive of these ends, it is the Right of the People to alter or to abolish it, and to institute new Government, laying its foundation on such principles and organizing its powers in such form, as to them shall seem most likely to effect their Safety and Happiness. Prudence, indeed, will dictate that Governments long established should not be changed for light and transient causes; and accordingly all experience hath shewn, that mankind are more disposed to suffer, while evils are sufferable, than to right themselves by abolishing the forms to which they are accustomed. But when a long train of abuses and usurpations, pursuing invariably the same Object evinces a design to reduce them under absolute Despotism, it is their right, it is their duty, to throw off such Government, and to provide new Guards for their future security.–Such has been the patient sufferance of these Colonies; and such is now the necessity which constrains them to alter their former Systems of Government. The history of the present King of Great Britain is a history of repeated injuries and usurpations, all having in direct object the establishment of an absolute Tyranny over these States. To prove this, let Facts be submitted to a candid world.
He has refused his Assent to Laws, the most wholesome and necessary for the public good.
He has forbidden his Governors to pass Laws of immediate and pressing importance, unless suspended in their operation till his Assent should be obtained; and when so suspended, he has utterly neglected to attend to them.
He has refused to pass other Laws for the accommodation of large districts of people, unless those people would relinquish the right of Representation in the Legislature, a right inestimable to them and formidable to tyrants only.
He has called together legislative bodies at places unusual, uncomfortable, and distant from the depository of their public Records, for the sole purpose of fatiguing them into compliance with his measures.
He has dissolved Representative Houses repeatedly, for opposing with manly firmness his invasions on the rights of the people.
He has refused for a long time, after such dissolutions, to cause others to be elected; whereby the Legislative powers, incapable of Annihilation, have returned to the People at large for their exercise; the State remaining in the mean time exposed to all the dangers of invasion from without, and convulsions within.
He has endeavoured to prevent the population of these States; for that purpose obstructing the Laws for Naturalization of Foreigners; refusing to pass others to encourage their migrations hither, and raising the conditions of new Appropriations of Lands.
He has obstructed the Administration of Justice, by refusing his Assent to Laws for establishing Judiciary powers.
He has made Judges dependent on his Will alone, for the tenure of their offices, and the amount and payment of their salaries.
He has erected a multitude of New Offices, and sent hither swarms of Officers to harrass our people, and eat out their substance.
He has kept among us, in times of peace, Standing Armies without the Consent of our legislatures.
He has affected to render the Military independent of and superior to the Civil power.
He has combined with others to subject us to a jurisdiction foreign to our constitution, and unacknowledged by our laws; giving his Assent to their Acts of pretended Legislation:
For Quartering large bodies of armed troops among us:
For protecting them, by a mock Trial, from punishment for any Murders which they should commit on the Inhabitants of these States:
For cutting off our Trade with all parts of the world:
For imposing Taxes on us without our Consent:
For depriving us in many cases, of the benefits of Trial by Jury:
For transporting us beyond Seas to be tried for pretended offences
For abolishing the free System of English Laws in a neighbouring Province, establishing therein an Arbitrary government, and enlarging its Boundaries so as to render it at once an example and fit instrument for introducing the same absolute rule into these Colonies:
For taking away our Charters, abolishing our most valuable Laws, and altering fundamentally the Forms of our Governments:
For suspending our own Legislatures, and declaring themselves invested with power to legislate for us in all cases whatsoever.
He has abdicated Government here, by declaring us out of his Protection and waging War against us.
He has plundered our seas, ravaged our Coasts, burnt our towns, and destroyed the lives of our people.
He is at this time transporting large Armies of foreign Mercenaries to compleat the works of death, desolation and tyranny, already begun with circumstances of Cruelty & perfidy scarcely paralleled in the most barbarous ages, and totally unworthy the Head of a civilized nation.
He has constrained our fellow Citizens taken Captive on the high Seas to bear Arms against their Country, to become the executioners of their friends and Brethren, or to fall themselves by their Hands.
He has excited domestic insurrections amongst us, and has endeavoured to bring on the inhabitants of our frontiers, the merciless Indian Savages, whose known rule of warfare, is an undistinguished destruction of all ages, sexes and conditions.
In every stage of these Oppressions We have Petitioned for Redress in the most humble terms: Our repeated Petitions have been answered only by repeated injury. A Prince whose character is thus marked by every act which may define a Tyrant, is unfit to be the ruler of a free people.
Nor have We been wanting in attentions to our Brittish brethren. We have warned them from time to time of attempts by their legislature to extend an unwarrantable jurisdiction over us. We have reminded them of the circumstances of our emigration and settlement here. We have appealed to their native justice and magnanimity, and we have conjured them by the ties of our common kindred to disavow these usurpations, which, would inevitably interrupt our connections and correspondence. They too have been deaf to the voice of justice and of consanguinity. We must, therefore, acquiesce in the necessity, which denounces our Separation, and hold them, as we hold the rest of mankind, Enemies in War, in Peace Friends.
We, therefore, the Representatives of the united States of America, in General Congress, Assembled, appealing to the Supreme Judge of the world for the rectitude of our intentions, do, in the Name, and by Authority of the good People of these Colonies, solemnly publish and declare, That these United Colonies are, and of Right ought to be Free and Independent States; that they are Absolved from all Allegiance to the British Crown, and that all political connection between them and the State of Great Britain, is and ought to be totally dissolved; and that as Free and Independent States, they have full Power to levy War, conclude Peace, contract Alliances, establish Commerce, and to do all other Acts and Things which Independent States may of right do. And for the support of this Declaration, with a firm reliance on the protection of divine Providence, we mutually pledge to each other our Lives, our Fortunes and our sacred Honor.
The 56 signatures on the Declaration appear in the positions indicated:
Thomas Heyward, Jr.
Thomas Lynch, Jr.
Charles Carroll of Carrollton
Richard Henry Lee
Thomas Nelson, Jr.
Francis Lightfoot Lee
Robert Treat Paine
Today's management tip from Harvard Business Review turns conventional wisdom on its ear. Adopted from Dorie Clark, HBR boldly states: "Don't Do What You Love" for the following reasons:
- It's not your strength. You may love to do something you are just not good at. Because it can be hard to self-assess, ask for frank feedback from those around you to know where your strengths are.
- You're too emotionally attached. Passion may cloud your judgment. When you care deeply about something, it can be hard to be take criticism or let others get involved.
- It's a hobby, not a job. Sadly, you can't be paid for everything. What you love may not be lucrative. Instead find something you like that pays.
Clark goes on to document her rationale more fully in an extended HBR newsletter, but it certainly runs contrary to the traditional "do what you love" mantra that has been championed for so many years.
For me, I think the middle ground is the ideal spot. By "loving what you do", you can apply your passions and strengths towards fulfilling goals — both personally and professionally — without being hampered by the very real concerns Clark raises.