Tag: professional

“Leadership Qualities” vs. Competence: Which Matters More?

Stanford’s Lindred Greer has published an interesting new study which seeks to answer one of the great leadership selection queries: Will an organization achieve peak performance with a highly competent leader or one with the strongest leadership qualities? From the Harvard Business Review, the short answer is that the leader’s competency – perhaps above other factors – has …

Shared: Thoughts on Servant Leaders and The Great Outdoors

I was greatly inspired by this article on servant leadership twelve years ago. Written by the National Vice Chief of the Order of the Arrow, I happened upon it again today and it resonated as deeply now as it did years ago. I’m sharing this inspirational article in full in hopes that others may find …

Top Travel Trends for 2016

This week, TripAdvisor released their annual list of top travel trends for 2016 (PDF). Hidden in the results are a few very interesting details that not only apply to 2016, but hint at travel trends that may have a longer tail for both hotels, airlines, and OTAs. Top Travel Trends for 2016 Trend #1 – …

Want to Connect with more Customers? Stop being a Morning Person!

I can’t believe how many emails I receive every weekday morning that ask this key question: “Do you want to connect with more customers?” And the answer, of course, is “Well, yeah! Don’t we all?!” A study by GetResponse.com suggests that the timestamp on emails might be as important as your message. GetResonse analyzed more than …

3 Great Sales & Customer Service Reads for the Week

Here are three short, compelling reads regarding customer service and sales. I found each of these very poignant for guest service and hotel sales in our industry: 3 Keys to Customer Service Training and Retention from Ritz-Carlton VP Diana Oreck Ms. Oreck expresses Ritz-Carlton’s passion for customer service training through empowerment and selection. Hey You—Your …

How To Position Yourself as an Expert – ROLL UP YOUR SHIRT SLEEVES!

I happened upon a curious article entitled “How to Roll Up Your Shirt Sleeves” via a luxury company’s social media and it really struck me. As a man who wears shirts, I suppose I am well-within the blog’s target demographic for this post; however, what really interested wasn’t the content, but rather the positioning.  The article details (with …

The best iPhone / Droid app you’re not using

Question: What’s the best iPhone / Android app that you’re *NOT* using?  For 95+% of the iOS and Droid users, the answer is BUMP.  This great app allows you to quickly share your contact information or photos with other new contacts by simply bumping your phones together. Seriously, it’s that easy. You don’t have to …

The Sales Rep vs The Sales Expert

Ryan Estis posts a great blog on the value of sales positioning and how the role of the sales professional has changed in the last ten years, including this slide on the difference between the sales rep and the sales expert.       I’ll give you two shots on who wins more business, but …

5+1 Changes to Make to Your Resume NOW!

I read an interesting article on Glassdoor entitled, “5 Changes to Make to Your Resume NOW” in which some often overlooked points were resurfaced. It’s worth a read.  One point that was not mentioned and should be emphasized is how important it is to communicate your social media handles along with your contact information. Your social …

The Unparalleled Importance of a Crisis Management Plan

As the stories of the Casa Monica Hotel firing an employee for wearing a US flag pin began to break this weekend, I was struck by just how unprepared the hotel and Kessler Collection were for the public relations firestorm which erupted in response to the media coverage.  (DISCLOSURE: I once worked in Sales & …