Bill Marriott's Twelve Rules of Success

I mentioned on Twitter that I keep a copy of Mr. Bill Marriott's TWELVE RULES OF SUCCESS in my office. I think it is outstanding advice from one of our industry's most successful leaders.

 

1. Continually challenge your team to do better.

2. Take good care of your employees, and they'll take good care of your customers, and the customers will come back.

3. Celebrate your people's success, not your own.

4. Know what your're good at and mine those competencies for all your're worth.

5. Do it and do it now. Err on the side of taking action.

6. Communicate. Listen to your customers, associates, and competitors.

7. See and be seen. Get out of you office, walk around, make yourself visible and accessible.

8. Success is in the details.

9. It's more important to hire people with the right qualities than with specific experience.

10. Customer needs may vary, but their bias for quality never does.

11. Eliminate the cause of a mistake. Don't just clean it up.

12. View every problem as an opportunity to grow.

Shared: Thoughts on Servant Leaders and The Great Outdoors

I was greatly inspired by this article on servant leadership twelve years ago. Written by the National Vice Chief of the Order of the Arrow, I happened upon it again today and it resonated as deeply now as it did years ago. I'm sharing this inspirational article in full in hopes that others may find it as meaningful as I do.

TTHOUGHTS ON SERVANT LEADERS AND THE GREAT OUTDOORS
By David Dowty, 2004 National Vice Chief

The vast forests, fields, oceans, and mountains of the United States have become our most vital resources in the Boy Scouts of America and the Order of the Arrow; they are, for us the staging grounds to learn life's most precious lessons for every scout and scouter. As an Arrowman, one of our central obligations is to be mindful of our duty to the outdoors, to not only preserve them but also to interpret the deeper messages that nature leaves behind.

We are charged to be servant leaders and as such must strive toward leaving an everlasting legacy of cheerful service. In doing so, each of us defines what our own dreams are and with every breath drawn and every mile tread come closer to the ultimate pinnacle. The domain of our leadership though, is the future. It begins as a single spark within and becomes a roaring flame so intense that all around are enveloped by it. However, we must keep in mind that as we dream and look toward the future, a fire must be built in steps.

There is a natural progression of life around us, soaring through the air, rushing through the rivers and rising from the earth. Every great achievement by our natural surroundings has taken time to develop and grow from its own modest beginnings to an awe inspiring presence. The giant redwoods of Sequoia National Park, the deep gorges of the Grand Canyon, the breadth and power of the Mississippi River and the eloquent beauty of the Great Smoky Mountains took millions of years to become some of the most beloved natural treasurers within our nation's borders. Each built upon past successes and accomplishments because the natural world we live in knows that great undertakings take time. It is from this simple observation, that we can learn a valuable lesson.

Leaders are meant to be authors of great ideas and wild dreams, taking a simple problem and applying a unique form of creativity to imagine the possibilities. As the dream takes shape, a leader must also determine and define for themselves and for their group how success will be measured. If we only defined success as achieved after we had reached and perfected our dreams, no one would ever feel that deep sense of accomplishment. Never knowing the taste of victory can demoralize and dishearten those you serve. Within little goals and aspirations can a group find the will and energy to continue serving their ultimate purpose; it is through those "baby steps" that Mother Nature perfected the natural world and that we will come closer to reaching our own summits.

As a leader, celebrate victories often. Always seek out and learn to identify the building blocks that become the foundation of a truly great achievement and with every block placed, have a party. Observe the world around you and see that even the largest tree in a forest was once a sapling, the deepest canyon, a shallow hole, the widest river, a trickling stream and the oldest mountains, a modest hill. A servant leader can look beyond the horizon of tomorrow and believe that although what they do today may seem small and insignificant, they too will someday realize their ultimate dream.

Restless Renewal – The Art of Continuous Innovation

As I've discussed many times before, I'm confident that innovation is the key to sustained success in business. It cannot be simple coincidence that the top companies in the world are also the most innovative companies in the world. As a leader, you must create a culture of restless renewal that drives innovation and change in your organization.

Why do I say innovation and change? Because innovation – the creative process of re-evaluating ideas – is not enough to deliver success. If leaders don't take the next step and test opportunities to evolve, then innovation is meaningless.
The pages of corporate failures are littered with stories of innovation that didn't deliver change.

For example, did you know that now defunct KODAK invented the digital camera… in 1975? In fact, nearly every digital camera and smartphone in existence today relies on some form of KODAK's patent for digital cameras. But rather than pursue a ground-breaking innovation, KODAK management passed on a segment-shattering change and stuck to film. While the company was innovative, the leadership lacked the vision to embrace change.

In my Twitter feed, I've collected a few more stories of continuous innovation this week, under the hashtag #restlessrenewal:

How Nick Saban's process would change your business
A nice look behind the scenes at how Alabama Crimson Tide coach Nick Saban's drive to lead innovation for his team helped build a the most elite organization in college football today (But still… #GoNoles!)

Chick-fil-A is making an unprecedented move to hook millennial moms
Chick-fil-A's commitment to innovation extends to every guest touchpoint, even the drive-thru

This Is How The Patriots Dynasty Was Built
A great example of how innovation – and restless renewal – drove the Patriots to become a modern NFL dynasty