Husband. Father. Hospitality Sales & Marketing Professional. My interests include travel, social media, tourism and emerging markets. I'm also fond of tacos, college football and beach bars. All opinions expressed are my own. | Category Archives for Uncategorized
The One Problem that Costs Hotels the Most Customers
If you consider the number of problems that can befall hotel customers during a stay, it can be a bit overwhelming. Broken remote controls. Plumbing problems. Noise from adjoining guestrooms. Incorrect orders from room service. Room key issues. HVAC issues. … Continue reading
3 Great Sales & Customer Service Reads for the Week
Here are three short, compelling reads regarding customer service and sales. I found each of these very poignant for guest service and hotel sales in our industry: 3 Keys to Customer Service Training and Retention from Ritz-Carlton VP Diana Oreck … Continue reading
New Study Shows Hotel Reviews Drive Rate & RevPar
A new study from the Cornell School of Hotel Administration details that hotel reviews posted on social travel websites, such as TripAdvisor and Travelocity, positively impact a guest's willingness to book reservations at a premium rate for a reviewed hotel. … Continue reading
How to Convert Social Media Followers to Buyers
Since the rocket-like launches of Twitter, Facebook, and Pinterest years ago, organizations have been asking the million dollar question in regards to social media, "How can we convert fans into buyers?" Countless books, seminars, blogs have been devoted to the … Continue reading
Leadership Quote from Jon Gordon
Here's a great quote about leadership and managing priorities at work and at home that inspires me from noted author and leadership guru Jon Gordon: You have all the time in the world to do what matters most. — Jon Gordon (@JonGordon11) … Continue reading
Insights: Why Multigenerational Travel is THE Emerging Trend
A recent presentation by Peter Yesawich, vice chairman of MMGY Global, highlighted a number of trends and insights for the hospitality market in the near term. While there was definitely a lot of beneficial information presented, one key insight may … Continue reading
How To Position Yourself as an Expert – ROLL UP YOUR SHIRT SLEEVES!
I happened upon a curious article entitled "How to Roll Up Your Shirt Sleeves" via a luxury company's social media and it really struck me. As a man who wears shirts, I suppose I am well-within the blog's target demographic for this … Continue reading
Who writes hotel reviews?
Travelers today are innundated with resources to assist in planning trips. Among the tools are first-hand "unbiased" published on the major booking sites, including TripAdvisor, Booking.com, Expedia and others. But, have you ever wondered, "Who writes these reviews, anyway?" Olery, … Continue reading
The best iPhone / Droid app you're not using
Question: What's the best iPhone / Android app that you're *NOT* using? For 95+% of the iOS and Droid users, the answer is BUMP. This great app allows you to quickly share your contact information or photos with other new … Continue reading
Why you NEED a Travel Agent
You already know how to use Expedia, Travelocity, and TripAdvisor. You're not an online travel novice. Perhaps you're using more advanced tools like Kayak, Hipmunk, and TripIt to plan your vacations. But are you neglecting to use the #1 travel … Continue reading