Here are three short, compelling reads regarding customer service and sales. I found each of these very poignant for guest service and hotel sales in our industry:
- 3 Keys to Customer Service Training and Retention from Ritz-Carlton VP Diana Oreck
Ms. Oreck expresses Ritz-Carlton's passion for customer service training through empowerment and selection.
- Hey You—Your Elevator Pitch Stinks. Fix It.
Hannah Morgan points out that, while our jobs and roles as salespeople have evolved, our quick sales pitch has not kept up with the times. I found this to be a great wake-up call read for the hotel sales profession, in particular.
- You ALWAYS Need a Business Card
Even in this connected era, that little paper card remains a game changer for sales and service (even if you have the best iPhone/Android app for sales and service!)
For more customer service and hospitality sales insights, please follow me on Twitter: @mrkevindonahue.