Behind-the-Scenes: How Ritz-Carlton trains it Ladies & Gentlemen

Great insight on the selection process and behind-the-scenes training of employees at The Ritz-Carlton hotels. 

The making of Ladies and Gentlemen

The philosophies and lessons being taught are ones that we could all do with 
taking on board, not just in our professional lives, but in our personal ones as well.

But the most important thing I discovered was that the Ritz-Carlton experience — its methods, its quirks — are 100% genuine.

 

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