Background: Customer has a Verizon unlimited data plan but plans to travel to Canada. He calls to check rates in Canada and is quoted .02 cents/kilobyte on several occassions. Upon returning, he finds that Verizon has charged him .02 dollars/kilobyte. And…. scene.
G: Just to summarize, I was quoted before I entered Canada… I was quoted .002 cents per kilobyte.
G: And, just so you know, I have no context for how much you guys charge for data because I have a unlimited plan in the States so it's uh, I don't… Someone has… had mentioned to me I should have known that what it was because of what I pay in the states, but I pay… I get unlimited usage in the States, so I don't have any knowledge of that. .002 cents per minute is what's quoted for me… is what was quoted to me. My bill reflects .002 *dollars* per minute
A: What do you mean .002 dollars?
G: [big sigh] Okay, I think I have to do this again. Do you recognize that there's a difference between one dollar and one cent?
G: Do you recognize there's a difference between half a dollar and half a cent?
G: Then, do you therefore recognize there's a difference between .002 dollars and .002 cents
The full transcript is pure gold.
In the end, the guy speaks to four layers of customer service — all with math issues, mind you — and Verizon corporate before finally getting his refund.