Up until today, Hurricane Katrina was just a "Gee, that's bad," reaction from me. I was interested, but not really engaged. I knew people that I was worried about, but – they were OK – and I let it go.
And then today, 400 employees & their families showed up with nothing. No, less than nothing. No luggage, no clothes, no toothbrushes, no extra socks. Nothing. A bunch of us from the office pooled our money and bought underwear, shorts, t-shirts, and socks for them.
These are people who are no different than me. I know some of them from email and conference calls. And here they are, with absolutely nothing. So, there's a fair degree of guilt going around.
When someone hugs you because you brought them underwear, well…that kinda changes your whole day.