I think it's fair to say that a lot of people think the internet is a gigantic timewaster. I still remember my sister-in-law 3-4 years ago saying, "I can't wait till all this dot com stuff goes away!" (I'd be remiss if I didn't say that same sister-in-law is a skilled internet user today!)
For those that still doubt the greatness of the internet, I offer up PlanetFeedback. Here's a site where you can send a complaint, compliment, suggestion, or question to any company instantly. Like many people, I don't have much time to sit down and right a good, old-fashioned compliment letter. Now, I just log on and sound off. Click here to visit PlanetFeedback.com.